1. Return Conditions

  • Products must be returned in their original condition, unused, and with all accessories.
  • Returns must be made within 30 days of the order receipt date.

2. Return Steps

  • Contact customer service to initiate a return request.
  • You will receive instructions on how to return the product.
  • The return product must be securely packaged to avoid damage during shipping.

3. Refund

  • Refund requests are processed within 7-10 business days after the returned product is received.
  • The refund will be issued using the same payment method used for the purchase.

4. Exceptions

  • Some products, such as food items or perishable goods, may not be returnable.
  • Customized products cannot be returned.

5. Shipping Costs

  • The customer bears the return shipping costs unless the product is defective or incorrect.

6. Communication

  • Customers can contact customer service via email or phone for support and assistance.

7. Policy Updates

  • The company reserves the right to modify the return and refund policy at any time, and updates will be published on the website.